Frequently Asked Questions

There is a two-person minimum for all moves. Once we know the scope of your move, we can recommend the best option for you.

Yes! We will provide a moving supply kit to ensure your move is safe and efficient.

The earlier, the better. Although the actual truck assignment may not be made until a few days before your move, it’s a good idea to give your moving company four to six weeks’ notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

All moving companies, for their standard service, require flexibility with alternate pickup and delivery dates. Premier Movers aspires to meet your preferred dates or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.

If your pickup and delivery dates are critical, due to a lease expiration or real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise schedule. You should discuss your specific pickup and delivery requirements with your Premier Movers agent, who can advise you regarding the types and costs of services available.

If you decide to move with Premier Movers, a move coordinator will be assigned to you. This person will help you select services (if needed) and can answer any questions you may have throughout the entire process.

A Premier Movers agent will need to visit your home to conduct a visual survey of the all of the items you plan to move. Your Premier Movers agent will determine the approximate cost based on the amount of items you are moving and their weight and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the items to be moved. There is no charge for this estimate.

Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels and the services that you authorize or which become necessary to handle your shipment.

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on trucks, equipment and personnel during these periods.

However, Premier Movers believes you should move when it is most convenient for you. Factors involved in the decision may include:

whether the move must be made immediately
moving children during the school term
separation of the family while the move is under way

This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

Because the furnishings of the average household will not fill a truck, it is often necessary for two or more shipments to be loaded on the same truck. Each shipment is carefully sectioned off from the others.

With the help of Premier Movers’s computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the trucks, as well as shipment weight.

Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates; keep in mind your estimate may change depending on the dates you selected.

Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the truck and weighed.

If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel.

The total cost will include these transportation costs, any charges for Full-Value Protection, plus charges for any additional convenience service package you may add or “accessorial” services (such as packing and unpacking) performed by the Premier Movers agent at your request. These charges are based on “tariff” rate schedules.

Yes!

If you have any questions come up during your move, you should contact your moving consultant. They will be available to help you with anything you need during the process.

The onsite survey should take 30 minutes or an hour, depending on the size of your home, details of your move and the number of questions you may have for us. We recommend that you leave a fairly generous window open in your schedule so we can gather as much information as we need.